Refund and Returns

At Saanshi Silks, customer satisfaction is important to us. We take care to ensure that every saree and traditional wear item reaches you in good condition. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility

We accept return requests within 7 days of delivery, subject to the following conditions:

• Items must be unused, unworn, unwashed, and in their original condition.

• All original tags, labels, packaging, and accessories must be intact.

• Items must not show signs of damage, stains, perfume scent, alteration, or use after delivery.

• Sarees and other garments must be returned in the same condition in which they were received.

For hygiene and product-protection reasons, certain items may not be eligible for return. Any product-specific return restrictions will be communicated on the relevant product page.

2. How to Initiate a Return

To request a return, please follow these steps:

1. Contact our customer support team within 7 days of receiving your order.

2. Provide your order number, the reason for the return, and clear photographs of the item.

3. For damaged, defective, or incorrect items, an unedited package-opening video may be requested to help us verify the issue.

4. Once your request is approved, securely pack the item and follow the return instructions provided by our team.

Items returned without prior approval may not be accepted.

3. Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is responsible for the return shipping charges.

If an item is received damaged, defective, or different from the item ordered, Saanshi Silks will review the issue and arrange an appropriate resolution. Return shipping costs for verified cases will be borne by Saanshi Silks.

4. Refund Policy

We do not offer refunds for change-of-mind returns or personal preference.

Once an approved return is received, our team will inspect the item and notify you of the outcome.

Depending on the circumstances and our approval, eligible returns may be resolved through:

• Replacement: A replacement for a damaged, defective, or incorrect item, subject to availability.

• Store credit: Store credit of the approved value for use on a future purchase.

Any applicable store credit will be communicated to the customer after the return has been approved. Store credit is not redeemable for cash.

This policy does not limit any rights customers may have under applicable consumer protection laws.

5. Exchanges

Direct exchanges are not available. If you wish to purchase a different saree, colour, design, or product, you may place a new order, subject to availability and the applicable return policy.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery.

To help us resolve the issue, please provide:

• Your order number.

• Clear photographs of the product and packaging.

• An unedited package-opening video, where available.

After reviewing the request, our team will provide instructions and arrange an appropriate resolution, such as a replacement or store credit, at no additional return-shipping cost for verified cases.

7. Return Approval and Inspection

All return requests are subject to review and approval by Saanshi Silks. Items that do not meet the eligibility conditions may be rejected for return.

We recommend keeping your order confirmation and shipping details until your return request has been resolved.

8. Contact Us

For questions or assistance regarding returns, replacements, or store credit, please contact Saanshi Silks.

Email: saanshis2021@gmail.com
Phone: +91 9741124176
Location: Palakkad, Kerala, India

Thank you for choosing Saanshi Silks. We appreciate your trust and look forward to serving you with our exclusive collection of sarees and traditional wear.