Shipping Policy

Thank you for choosing Saanshi Silks, your destination for exclusive sarees and elegant traditional wear. Based in Palakkad, Kerala, India, we are committed to delivering your favourite sarees and ethnic fashion pieces safely and conveniently to your doorstep. Based in Palakkad, Kerala, India, we aim to provide a smooth and reliable shipping experience for all our customers across India.

Please read our shipping policy below for details about order processing, delivery timelines, shipping charges, and delivery-related issues.

1. Order Processing

At Saanshi Silks, we aim to process and dispatch all orders as quickly as possible.

• Orders are generally processed within 1–3 business days after successful payment confirmation.

• Orders are not processed on Sundays or public holidays.

• During festive seasons, promotional offers, or peak shopping periods, processing times may be longer than usual.

• Customers will be notified if there are any significant delays in processing their orders.

2. Delivery Time

Delivery timelines depend on the customer’s location and the courier service selected.

• Within Kerala: Estimated delivery within 2–5 business days after dispatch.

• Rest of India: Estimated delivery within 3–7 business days after dispatch.

These are estimated delivery timelines and may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other unforeseen circumstances. Deliveries to remote locations may take additional time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is confirmed.

• Shipping fees may vary depending on the delivery location, package weight, and courier service.

• Free shipping may be offered on selected orders or purchases above a specified amount, as announced on our website.

• Any applicable shipping charges will be communicated before order confirmation.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through Email, WhatsApp, or another available communication channel.

Customers can use the tracking information to monitor their shipment and check the estimated delivery status.

5. Delivery Information and Issues

Customers are responsible for providing accurate and complete shipping information, including their name, phone number, and delivery address.

Saanshi Silks will not be responsible for delivery failures or delays caused by incorrect or incomplete address details provided by the customer.

If you need to update your shipping details after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.

If your order arrives damaged, or if any item is missing from your package, please contact us within 24 hours of delivery. Kindly provide your order details and clear photographs or an unboxing video, where available, to help us review the issue and provide appropriate assistance.

6. Delayed or Undelivered Orders

Although we strive to deliver all orders within the estimated timelines, delays may occasionally occur due to courier operations, weather conditions, festive rush, or other circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact our customer support team with your order number so we can assist you.

7. Contact Us

For any questions or concerns regarding shipping, delivery, or order tracking, please contact Saanshi Silks.

Email: saanshis2021@gmail.com
Phone: +91 9741124176
Location: Palakkad, Kerala, India

Thank you again for choosing Saanshi Silks. We appreciate your trust and look forward to making your shopping experience a pleasant one.